Privacy Policy
Scope
This policy covers data processed when you visit sunriseslots.casino, create an account, play games, make payments, or contact support.
Data we collect
| Category | Examples |
| Identity | name, DOB, nationality, ID document, selfie |
| Contact | email, phone, address |
| Account & play | device and login data, sessions, game/bet history, balances |
| Payments | masked card digits or wallet ID, transactions, payout details |
| Compliance | KYC/AML reviews, sanctions/PEP screen results |
| Technical | IP, user agent, cookies, approximate geolocation |
| Support | tickets, emails, live chat transcripts and recordings |
Sources
You, payment/KYC providers, fraud-prevention partners, analytics, and game studios where needed.
Purposes and legal bases
- Service delivery and account management — Art. 6(1)(b) GDPR
- Payments and withdrawals — Art. 6(1)(b)
- KYC/AML and age checks — Art. 6(1)(c)
- Security and fraud prevention — Art. 6(1)(f)
- Marketing with consent — Art. 6(1)(a) (opt-out anytime)
- Legal claims/compliance — Art. 6(1)(c)/(f)
Marketing
Email marketing only with your opt-in; unsubscribe links included. No sale of personal data.
Cookies
Basic cookies support authentication and security operations; analytical tracking is optional and consent-based. Handle preferences through the on-site cookie banner or your browser configuration.
Sharing
| Recipient type | Purpose |
| Payment processors and banks | deposits/withdrawals, chargeback handling |
| KYC/AML vendors | identity, address, and sanctions checks |
| Fraud/abuse prevention | risk scoring, device intelligence |
| Game providers | technical enablement, jurisdiction checks |
| Hosting/IT | cloud services and backups |
| Regulators/LEAs | when required by law |
International transfers
Standard Contractual Clauses or equivalent safeguards used where required.
Retention
| Data | Retention |
| Account, payments, KYC | 5–10 years after closure (AML/tax) |
| Gameplay logs | 5 years |
| Support records | 2–5 years |
| Marketing preferences | until withdrawal of consent |
Your rights
Access, rectification, erasure, restriction, portability, objection, consent withdrawal. Contact: help@sunriseupdates.com. You may lodge a complaint with your supervisory authority.
Children
Services are for adults 21+. We do not knowingly collect data from minors.
Automated decisions
Automated risk scoring may affect withdrawals or access; you can request human review.
Security
Encryption in transit, strict access control, monitoring. No method is fully secure.
Changes
We will update this policy as needed and post the new effective date.